How to register your Account

Please contact our Lease Department to register your account.

How to access the Tenant Portal

Access the Tenant Portal - https://tenantsportal.robinsonsland.com/

1. Enter Username and Password.
2. Accept Terms of Use and Privacy Policy 
3. Click Log in

Locked Account

User account will be temporarily locked after 3rd unsuccessful tries. To unlock account, use the unlocking link sent to the account's registered email address.

Forgot Password

For Forgotten Password, user has to click on the Forgot Password link in the Login Page, and provide username

Terminated Account

Terminated Account will not be able to login to the Tenant Portal after the specified Validity Date.

How to use the Tenant Portal to View Billing Statement

1. Login in to the Tenant Portal.
2. There are two ways to view the biiling statement:

• Home - to view current billing statement click view billing
• Billing - to view list of billing statements click the Billing Statement Tab 

How to view Transaction History

1. Login in to the Tenant Portal
2.  There are two ways to view the transaction history

• Home - under summary of transactions, user may view total billings and total payments made. Click the view transaction history to view the list
• Billing - to view the list, click the Transaction History tab.

Robinsons Malls Terms of Use

Robinsons Land Corporation makes this website, including all information, products, and services provided by TenantsPortal.Robinsonsland.com available for your use subject to the terms and conditions set forth in this document and any changes to this document that may publish from time to time. By visiting or shopping at TenantsPortal.Robinsonsland.com, you accept to be bound by these Terms of Use and agree that you are responsible for compliance with any applicable laws and regulations. 

TenantsPortal.Robinsonsland.com reserves the right to change the Terms of Use posted on the website from time to time at its sole discretion. Your use of the website will be subject to the most current version of the Terms of Use posted on the website at the time of such use. 

We collect and use information about you to reply to your request, process your order, and help us personalize your shopping experience at TenantsPortal.Robinsonsland.com. We use the same information to identify and contact you, verify and confirm you order, and provide customer care services. Please review our Privacy Policy for information on our terms and privacy practices.  

The content on this website, such as text, graphics, logos, media files, and content compilations is protected by copyright, trademark, and/or other intellectual property laws. Content on TenantsPortal.Robinsonsland.com is provided “as is” and changes and updates may be made in the products and services at any time without notice. TenantsPortal.Robinsonsland.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, TenantsPortal.Robinsonsland.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the content on its website or otherwise relating to such content or on any linked websites. 

We shall not be liable for any breach, hindrance or delay in fulfilling orders attributable to any cause beyond our reasonable control, including without limitation to any natural disaster and unavoidable incident, actions of third parties (including, without limitation, hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation ("Event of Force Majeure"), regardless of whether the circumstances in question could have been foreseen.

Robinsons Malls Private Policy

Robinsons Malls, including its parent company, subsidiaries, affiliates, officers and employees, is committed to uphold the privacy rights of individuals under Republic Act No. 10173 (otherwise known as the “Data Privacy Act of 2012”), its implementing Rules and Regulations, and other applicable and related privacy regulations. This Privacy Policy describes how we collect, use, protect and manage your personal information, which you have provided freely and with your express consent, through our forms, websites, digital/social media platforms, information systems and process.

All personal information collected from our guests are processed in adherence to the general principles of transparency, legitimate purpose and proportionality.

THIS PRIVACY POLICY EXPLAINS:

1. What information we collect and why we collect it;
2. How we use that information and to whom we may disclose it;
3. How we safeguard your personal information.

PERSONAL INFORMATION TO BE COLLECTED:

We may collect your personal information when:

1. You enter our malls, participate or join mall events and activities or view project sites;
2. You visit or use our websites, social media accounts, digital platforms and mobile applications;
3. You interact with our contact center agents, sales or customer care representatives, through mail, email, phone, chat services, messaging services or face-to-face meetings;
4. You purchase or avail any of our products, services, promos and activities;
5. You pay your lease rental and do any related transactions as mall lessee using Robinsons Land Corporation’s payment portal;
6. You apply for employment, training, consultancy service and enter into any contract with Robinsons Land Corporation;
7. You provide your personal information in relation to inquiries, requests, complaints and/or for any other concern or reason.

The personal information we collect may include but is not limited to the following:

1. Your name, age, image, gender, civil status, nationality, contact number/s, mailing address, email address and other information necessary to complete our business dealings, transactions and/or to address your concern, request or complaint;
2. Information about your visit and use of our websites, digital platforms and mobile applications, including but not limited to social media profile information, IP addresses, your browsing behavior within and throughout our digital assets and session lengths that are collected by our website analytics tools and cookies that are transferred to your computer;
3. Your social media behavior when you tag, mention or post photographs of any event, activity or happening in Robinsons Malls publicly on any social media account (e.g. Facebook, Twitter, Instagram, etc.).

USE AND DISCLOSURE OF PERSONAL INFORMATION:

Robinsons Malls collect, process, use, store and disclose your personal information for the following purposes:

1. To provide you with the products and services that you have availed of;
2. To evaluate your application for employment, training, accreditation as well as business proposals;
3. To implement property, facility, activity & event administration and security;
4. To improve our products, services and processes;
5. To communicate relevant services and advisories, including responses to your queries, requests and complaints;
6. To notify and update you through call, text or email about our complimentary, commercial and promotional advertisements, loyalty and rewards offers, exclusive invites discounts, surveys, and other direct marketing that we deemed relevant and beneficial to you based on your preference and interest initially provided to us or made aware of, with which you can opt-out anytime should you prefer not to receive these notifications;
7. To comply with regulatory reporting and recordkeeping;
8. To process information for statistical, analytical and research purposes;
9. To comply with the requirements of the law and legal proceedings such as court orders; comply with legal obligation; or to prevent harm to public health, security, safety and/or order.

DATA TRANSFERS:

The information that we collect may be disclosed or shared to our subsidiaries, affiliates, vendors, partners, service providers, or in any of the countries in which we make use of cloud services to assist us in providing and performing our services. If necessary, a data sharing and non-disclosure agreement shall be executed between Robinsons Malls and its subsidiaries, affiliates, vendors, partners or service providers. However, these companies may only use such personal data for the purpose(s) disclosed in this Privacy Policy and may not use it for any other purpose. 

RETENTION AND DISPOSAL OF YOUR PERSONAL INFORMATION:

We will only retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. Thereafter, your personal information shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access or disclosure to any other party or the public.

ACCESSING AND UPDATING YOUR PERSONAL INFORMATION:

Accessing your Personal Information

You may get in touch with us and request your personal information stored in our database. The provision of such information will require submission of appropriate proof of your identity.

1. We may withhold personal information requested to the extent permitted by law;
2. You may inform us at any time not to process your personal information for marketing purposes;
3. In practice, you will either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Updating your Personal Information

Robinsons Malls shall make all reasonable efforts to ensure that your personal information in our database is accurate and updated. Should you want to access, correct, delete or update your personal data, you may send your request to dpo@robinsonsland.com or get in touch with our customer support representatives.

As part of our security measures, we will contact you and conduct the necessary verification procedures to process your request. Once verified, we will proceed with the requested change/s or modification/s then notify you that your request has been completed.

Withdrawal of Consent

If you decide to withdraw your consent for any or all purposes set out in this policy, you may send your detailed request to dpo@robinsonsland.com. Depending on the nature of your withdrawal of consent, Robinsons Malls may no longer be able to continue to provide you with our products and services.

PROTECTING YOUR INFORMATION:

Protecting Information Submitted Online

Robinsons Malls take precautions and place security measures to protect and maintain the safety of your personal information. When you submit your information in any of our official website(s), social media accounts, digital platforms and mobile applications, such information is protected both online and offline. While reasonable and appropriate physical, technical and organizational measures are in place to safeguard your personal information, we cannot guarantee that the information collected or stored will be protected from all unauthorized access and thereby used in a manner that is inconsistent with this Privacy Policy.

MINIMUM AGE:

Robinsons Malls will only collect or use personal data from anyone age 18 years old and above. If you are seventeen (17) years old and below, you should secure the consent of your parents and legal guardians.

THIRD PARTY WEBSITES:

From time to time, we will provide links to third-party web sites, or advertisements which contain links to third-party sites.  These links are provided as a service to you and we do not provide any personal data to these websites or advertisers, and therefore, we will not accept responsibility for their privacy practices.  These sites are operated by independent entities that have their own privacy policies which you should also review.  Robinsons Malls’ Privacy Policy does not apply to such other sites or to the use that those entities make of your information. Robinsons Malls has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your information. We therefore advise you to study their privacy policy. Once you leave our website, you should check the applicable privacy policy of the third party website to determine how they will handle any information collected from you.

COOKIES AND SIMILAR TECHNOLOGIES:

This website engaged a third-party service to analyze the web traffic data for us.  This service does not use cookies or web beacons. However, in order to provide better service and more secure service, the use of “cookies” shall be done on occasion. A “cookie” is defined as a small piece of information stored into your PC by the website using your web browser for administrative purposes and the like. No cookie shall contain information allowing the host to contact visitors to the site without their permission. Visitors to the site may tweak their Browser settings in order to prevent cookies from being set. However, visitors who do such may be unable to access certain features of this website. 

Data generated is not shared randomly with any other party but only to those that Robinsons Malls deems it necessary at its sole discretion in order to benefit you and improve your shopping or browsing experience.  For you to fully enjoy your visit and browsing experience, only non-identifiable web traffic data are collected and analyzed, including: 

• Your IP address;
• The search terms you used;
• The pages and internal links accessed on our site; 
• The date and time you visited the site;
• Geolocation;
• The referring site or platform (if any) through which you clicked through Robinsons Malls; 
• Your operating system; and 
• Web browser type. 

Use the options in your web browser if you do not wish to receive (a) cookie(s) or if you wish to set your browser to notify when you receive (a) cookie(s).  Click on the “Help” section of your browser to learn how to change your cookie preferences.  If you disable all cookies, you may not be able to take advantage of all the features of this website/mobile application. 

Most mobile devices provide users with the ability to disable permissions (e.g., location services).  Most likely, these controls are located in the device’s settings menu.  If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer. 

UPDATES TO THE PRIVACY POLICY:

Robinsons Malls may update this Private Policy to apply changes due to new laws and regulations affecting the Data Privacy Act or amendments thereto, changes in our business operations and environment. Any updates or changes will be posted on our official website.

HOW TO CONTACT US:

For any comments, questions, complaints or requests relating to this Privacy Policy, you may get in touch with:

Data Protection Office

Email: dpo@robinsonsland.com

Telephone: (632) 397-1888 local 31185

Mobile: +639988403172